[DOWNLOAD] "Creative Management of Small Public Libraries in the 21st Century" by Carol Smallwood * eBook PDF Kindle ePub Free
eBook details
- Title: Creative Management of Small Public Libraries in the 21st Century
- Author : Carol Smallwood
- Release Date : January 23, 2014
- Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
- Pages : * pages
- Size : 1230 KB
Description
Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.