[DOWNLOAD] "Creative Management of Small Public Libraries in the 21st Century" by Carol Smallwood * eBook PDF Kindle ePub Free

eBook details

Title: Creative Management of Small Public Libraries in the 21st Century
Author : Carol Smallwood
Release Date : January 23, 2014
Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
Pages : * pages
Size : 1230 KB

Description

Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.